Terms and Conditions


Last updated: October 27, 2023

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://trackerhub.co.uk website (the “Service”) operated by Tracker Hub Ltd (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Description of Service

We provide a database for online tracking and management of referrals. You may use the Services for your personal and business use or for internal business purpose in the organization that you represent. You may connect to the Services using any Internet browser supported by the Services. You are responsible for obtaining access to the Internet and the equipment necessary to use the Services. You can create and edit content with your user account if you choose to do so.

Personal Information and Privacy

Personal information you provide to trackerhub Ltd through the Service is governed by our Privacy Policy. Your election to use the Service indicates your acceptance of the terms of the Privacy Policy. You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform us immediately of any unauthorized use of your user account by email to support@trackerhub.co.uk.

We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise. Upon Termination of your firm’s Subscription for Service using trackerhub, we will retain your Personal Information for a period of 7 years after which all of your Personal Information will be deleted from our servers (unless there is a regulatory or legal requirement to maintain Personal Information for a longer period).

Your Client Data

By subscribing to the trackerhub Service, you agree to operate trackerhub as a lead management / CRM processing system. Under UK GDPR, you are the Data Controller and trackerhub Ltd is the Data Processor. Therefore, with regard to all of Your Client Data, you remain wholly responsible for the compliance with data protection principles (ICO Link) and we will operate as Processor as defined by the Information Commissioner’s Office (ICO Link).

Your Client Data remains your property and completely under your control throughout your term as a paying subscriber for trackerhub Services. Upon complete Termination of your access to trackerhub (either voluntarily or following a decision by trackerhub Ltd), Your Client Data will be stored for a further period of at least 60 days after which, all of Your Client Data will be deleted from our servers (unless there is a regulatory or legal requirement to maintain Your Client Data for a longer period). Before Termination of your subscription, you may extract copies of Your Client Data using the various data drawdown options available across trackerhub. Alternatively, on receipt of an advance payment of a £100 (+VAT) fee from you, we will arrange for Your Client Data to be copied into Microsoft Excel format and e-mailed to the main e-mail address for you / your firm as held on our records. Other than in the circumstances outlined above as regards Termination of your subscription and access to trackerhub, trackerhub Ltd will be under no obligation to amend, control or delete Your Client Data at any time during your active subscription for Service.

Universal Client Portal (“UCP”)

UCP is an add-on subscription service provided to trackerhub users / firms from time to time which enables services including communication, document sharing and status updates with, to and by Clients via their unique Client Portal dashboard.

Subject to the continued payment of the appropriate subscription for UCP by you, Clients may be invited by you to register and then access the UCP. Client usage of the UCP will be subject to their continued adherence and compliance with these Terms and Conditions.

In the event of your subscription for UCP and/or trackerhub user subscriptions being cancelled in their entirety (such that your UCP subscription and/or user subscriptions reduces to Nil), UCP access to your Products will immediately cease for all Clients where you have previously provided UCP access. Furthermore any “Termination” event relating to the provision of Service to you will result in the immediate cessation of access to UCP by your Clients.

Fees and Payments

The Services are available under subscription plans of various durations. Your subscription will be automatically renewed at the end of each subscription period unless you inform us that you do not wish to renew the subscription. At the time of automatic renewal, the subscription fee will be charged to the account last used by you. We provide you the option of changing the details if you would like the payment for the renewal to be made through a different account/card. If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.

From time to time, we may change the price of any Service or charge for use of Services that are currently available free of charge. Any increase in charges will not apply until the expiry of your then current billing cycle. You will not be charged for using any Service unless you have opted for a paid subscription plan.

We will, on a best endeavours basis, always ensure that Services utilised by you are charged at the Subscription levels agreed with you from time to time. In the event of you believing that the Subscription charged for any Service is outside of the agreed Subscription level, we will undertake to correct such Subscriptions as soon as practicably possible and will seek to refund any excess Subscription collected in error for a period of no more than 3 months preceding your notification to us of the error.

In the event of a Subscription Direct Debit collection being declined by your bank (bounced), trackerhub Ltd may, in its sole discretion, charge, at a subsequent Subscription collection, an administration fee of £10 to cover our costs involved in handling the returned payment submission. In the event of that next, and any subsequent, payment collection attempt(s) being returned by your bank, an additional administration fee of £10 may be charged on each occasion until such time as the overdue subscription and all accrued administration charges are paid in full.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Tracker Hub Ltd and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Tracker Hub Ltd.

Tracker Hub Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Tracker Hub Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

You agree that trackerhub Ltd shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the service, even if trackerhub Ltd has been advised of the possibility of such damage. In no event shall trackerhub Ltd entire liability to you in respect of any service, whether direct or indirect, exceed the fees paid by you towards such service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.