Last Updated: August 2021
1. Definitions & Interpretation
1.1 In these terms and conditions:
“Advertisement” means any kind of promotional or advertising material (including, but not limited to, advertorial content and/or classified advertising) that is, as the case may be, to be published or otherwise displayed by electronic means (including, but not limited to, banner, skyscraper, pop-up, roadblock, leader, belly bands, cover wraps, tip ons, inserts, button or other forms of online or electronic display advertising) via or as part of or in connection with any Online Publication provided by Tracker Hub Ltd;
“Advertisement Confirmation” means Tracker Hub Ltd.’s written confirmation of the Buyer’s order;
“the Advertiser” means any person who promotes products or services to the general public or a section of the public, whether such person is the Buyer or not;
“Advertiser Dependencies” means the Copy Deadline, together with any other obligations of the Buyer which Tracker Hub Ltd may specify in connection with the proposed publication of the Advertisement (whether included in the Advertisement Confirmation, the Invoice, the Booking Form or otherwise) including, but not limited to, the delivery format and/or file configuration in which any copy for the Advertisement is to be supplied to Tracker Hub Ltd;
“the Buyer” means the person placing the order with Tracker Hub Ltd for the publication of the Advertisement (including, but not limited to, the Advertiser’s advertising agency or media buyer);
“Copy Deadline” means, where applicable, the latest date (as shown on the Advertisement Confirmation) by which the Buyer is obliged to give Tracker Hub Ltd full instructions and copy for carrying out the Buyer’s order in accordance with and subject to these terms and conditions. For the avoidance of any doubt, Advertisements to be published in an Online Publication may not be subject to a Copy Deadline;
“Online Publication” means any website operated or controlled by Tracker Hub Ltd or other electronic medium (including, but not limited to, e-mail communications and alerts), whether connected with or related to the title of a Print Publication or otherwise;
“Tracker Hub Ltd” means Tracker Hub Ltd (company no. 11619392) with its registered office at Unit 15 Olympic Court Whitehills Business Park, Boardmans Way, Blackpool, United Kingdom, FY4 5GU
“Suspension Order” means a written notice given by the Buyer to Tracker Hub Ltd requesting that the publication of the Advertisement should be temporarily suspended (for a period no longer than six (6) months) until further notice; and
“Working Days” means 9am to 5pm any day Monday to Friday inclusive other than Christmas Day, Good Friday, bank and other public holidays.
1.2 Where the context so admits, words importing the one gender shall include all other genders and words importing the singular shall include the plural and vice versa. A reference to a statute, statutory provision or other legislation is a reference to it as it is in force from time to time, taking account of any amendment or re-enactment.
2. Application of these Terms and Conditions
2.1 All Advertisements accepted for publication by Tracker Hub Ltd are accepted subject to these terms and conditions which shall apply to the exclusion of all other terms and conditions (including any which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document). Any variation to these terms and conditions and any representations about the Advertisement shall have no effect unless expressly agreed in writing and signed by an authorised representative of Tracker Hub Ltd. The Booking Form shall form part of these terms and conditions.
2.2 Unless circumstances specifically dictate otherwise in connection with the publication of an Advertisement in an Online Publication, no order placed by the Buyer shall be deemed accepted by Tracker Hub Ltd until the Advertisement Confirmation is issued.
2.3 Notwithstanding any other provision of these terms and conditions, nothing herein shall require Tracker Hub Ltd to do or omit to do anything which would contravene any applicable laws or regulations including, but not limited to, the Data Protection Act 1998, the Gambling Act 2005 and the Consumer Protection from Unfair Trading Regulations 2008.
3. The Buyer’s Obligations
The Buyer hereby warrants, represents and undertakes to Tracker Hub Ltd that:
a) in relation to any and all Advertisements the Buyer contracts with Tracker Hub Ltd as principal notwithstanding that the Buyer may be acting directly or indirectly for the Advertiser or in any other representative capacity;
b) should the Buyer change its name, trading style, identity, address, or should any other details disclosed by the Buyer to Tracker Hub Ltd change, the Buyer must give written notice to Tracker Hub Ltd within 5 Working Days of such change(s);
c) any and all other Advertiser Dependencies will be met and, unless otherwise agreed in writing by Tracker Hub Ltd, all copy for any Advertisements will be delivered to Tracker Hub Ltd in an approved digital format and/or file configuration;
d) the publication of the Advertisement by Tracker Hub Ltd in the form originally submitted by the Buyer (or as amended pursuant to Condition 4 below) will not breach any contract with a third party or infringe any copyright, trade mark or other proprietary right of any third party or otherwise be unlawful or render Tracker Hub Ltd liable to any proceedings, claims, demands, costs or expenses or any other loss whatsoever;
e) in the case of any Advertisement submitted for publication by the Buyer which contains the name or pictorial representation, whether photographic or otherwise, of any living person or any part of the anatomy of any living person or any material by which any living person may be identified, the Buyer or the Advertiser has obtained the authority of that living person to make use of his or her name, identity, image, representation and/or copy;
f) in relation to any financial promotion (as defined under the Financial Services and Markets Act 2000), the Advertiser is, or its content have been approved by, an authorised person within the meaning of the Act or the Advertisement is otherwise permitted under the Act, under the Financial Promotion Order 2001 or under any other legislation subordinate to the Act;
g) the Advertisement complies with the requirements of all relevant legislation (including subordinate legislation, the rules of statutorily recognised regulatory authorities and the law of the European Economic Community) and applicable laws for the time being in force or applicable to the United Kingdom;
h) all advertising copy submitted to Tracker Hub Ltd is legal, decent, honest and truthful, and complies with the British Code of Advertising, Sales Promotion and Direct Marketing and all other relevant codes under the general supervision of the Advertising Standards Authority;
i) all instructions, artwork or other material submitted to Tracker Hub Ltd by electronic means shall not contain software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, and shall not be corrupted;
j) any information supplied in connection with the Advertisement is accurate, complete and true;
k) where the Buyer is the Advertiser’s agent, the Buyer is authorised by the Advertiser to place the Advertisement with Tracker Hub Ltd and the Buyer will indemnify Tracker Hub Ltd against any claim made by the Advertiser against Tracker Hub Ltd arising from publication of the same; and
l) the Buyer has retained sufficient quantity and quality of any artwork, film or other materials and copy relating to the Advertisement as Tracker Hub Ltd shall not be liable for the loss of or damage to any of these items submitted to Tracker Hub Ltd.
4. Advertisements: Copy, Alterations, Accuracy, Publication, etc
4.1 Notwithstanding Condition 3 above Tracker Hub Ltd shall be entitled at any time to require the Buyer to amend any artwork, materials and copy for and relating to any Advertisement, or refuse (without notice) to publish any Advertisement for the purpose of:
- a) complying with any legal or moral obligations placed on Tracker Hub Ltd or the Buyer or the Advertiser; or
- b) avoiding the infringement of
(i) the rights of any third party or
(ii) the British Code of Advertising, Sales Promotion and Direct Marketing and all other relevant codes under the general supervision of the Advertising Standards Authority or
(iii) any other applicable law; or
- c) meeting to Tracker Hub Ltd.’s reasonable satisfaction
(i) the production and quality specifications stipulated in Tracker Hub Ltd.’s communications or
(ii) any other Advertiser Dependencies.
4.2 Tracker Hub Ltd reserves the right at its discretion and without notice to the Buyer:
- a) to decline to publish, or omit, alter, suspend or change the position of any Advertisement otherwise accepted for insertion, or publication. However, Tracker Hub Ltd will endeavour to comply with the reasonable and practicable wishes of the Buyer although Tracker Hub Ltd does not warrant the date of publication or insertion, the wording, or the quality of the reproduction of the Advertisement; and
- b) to destroy all artwork, film, copy or other materials submitted by the Buyer and which have been in Tracker Hub Ltd.’s possession for more than six (6) months from the date of their last use by Tracker Hub Ltd, unless specific written instructions have been received from the Buyer to the contrary.
4.3 All copyright and all other rights of a similar nature that are created or exist in material originated by Tracker Hub Ltd in connection with the publication of the Advertisement remains vested in Tracker Hub Ltd.
4.4 Advertisements: Online Publications
4.4.1 The Buyer shall submit copy for the Advertisement at least 48 hours prior to the intended go-live date. If the Buyer submits its copy late then Tracker Hub Ltd reserves the right to publish the Advertisement at a time of its choosing.
4.4.2 If the Buyer is supplying creative content in the form of an Advertisement that links to another website the Buyer must inform Tracker Hub Ltd in writing at least 2 Working Days prior to the intended go-live date.
4.4.3 If an Advertisement links to another website the Buyer is responsible for maintaining the integrity of the link and for the content of the linked-to website. Tracker Hub Ltd may remove any Advertisement which contains content or links to a website which, in Tracker Hub Ltd.’s discretion, is (or is likely to be) defamatory or objectionable or otherwise likely to bring Tracker Hub Ltd into disrepute. The Buyer will indemnify Tracker Hub Ltd from and against any claims or liability suffered or incurred by Tracker Hub Ltd arising in any connection from links contained in an Advertisement.
4.4.4 If Tracker Hub Ltd receives complaints about the content of an Advertisement it may, at its discretion, remove the Advertisement from display without reference or liability to the Buyer or Advertiser.
4.4.6 The provisions set out in this condition 4.4 apply in addition (save where the context expressly permits) and without prejudice to all other provisions set out in these terms and conditions.
5. Advertisements: Responsibility and Liability
5.1 The Buyer shall indemnify and keep indemnified Tracker Hub Ltd against all proceedings, claims, demands, damages, costs, expenses or any other loss whatsoever arising directly or reasonably foreseeably as a result of (i) the publication of the Advertisement or (ii) any breach of the Buyer’s obligations under these terms and conditions or implied by law.
5.2 With regard to the actual or intended insertion of an Advertisement in any Online Publication, Tracker Hub Ltd shall not be responsible to the Buyer or liable for:
a) checking the correctness of the Advertisement in the form it is received from the Buyer;
b) any error in the Advertisement in the form it is received from the Buyer;
c) the wording, representation, placement or quality of colour or mono reproduction of the Advertisement;
d) the actual positioning or prominence of the Advertisement in the Online Publication (as the case may be);
e) the repetition of any error in an Advertisement ordered for more than one insertion;
f) the distribution of the Online Publication amongst specific trackerhub users;
g) the failure, corruption or malfunction of any system of electronic publication, whether by means of electronic storage, display or retrieval equipment or otherwise;
h) any order given by the Buyer in the nature of a “stop order” or cancellation or transfer of the publication of the Advertisement unless it is given to Tracker Hub Ltd in writing, in the case of an Advertisement to be published in an Online Publication, at least 72 hours prior to the intended go-live date;
i) any loss whatsoever caused by delay or failure by Tracker Hub Ltd to issue the Online Publication on the due date (or such other date of release, display or publication, as the case may be), or Tracker Hub Ltd.’s decision to suspend the Online publication or cease the Online Publication altogether;
j) the payment of any damages or other compensation for breach of contract because of Tracker Hub Ltd.’s failure to perform any of its obligations under these termsand conditionsif such failure is caused by anything beyond Tracker Hub Ltd.’s reasonable control (that is to say as a result of force majeure) including acts or threats of terrorism, strikes, lock-outs or other industrial actions or trade disputes, pandemic, epidemic or other widespread illness whether involving Tracker Hub Ltd.’s employees or those of any third party;
k) any loss whatsoever caused as a consequence of any instructions, artwork or any other material relating to the Advertisement being submitted by the Buyer in electronic form that is in breach of the warranty at Condition 3(h) above;
l) any matter of complaint, claim or query (whether in relation to the Advertisement, in which case Condition 5.3 shall apply, or Tracker Hub Ltd.’s invoice related thereto) unless raised with Tracker Hub Ltd in writing within 5 Working Days following the publication of the Advertisement or at the date on which it is claimed the Advertisement was intended to appear, or the receipt by the Buyer of the invoice giving rise to it; and
m) any failure of the Advertisement to meet or generate any target response levels or page impressions.
5.3 Subject to Condition 5.2, if an Advertisement contains an error caused by Tracker Hub Ltd and this detracts materially from the Advertisement then provided the Buyer gives written notice to Tracker Hub Ltd of the error in the Advertisement (as the case may be):
- a) within 5 Working Days of its display; or
- b) before the subsequent go live date (as the case may be) in the case of a series order
Tracker Hub Ltd will at its discretion either:
- c) give the Buyer credit for the cost of the Advertisement containing the error; or
- d) publish the Advertisement for a second time without charge to the Buyer
and to that extent such credit or re-publication (as the case may be) shall be Tracker Hub Ltd.’s maximum liability to the Buyer. Such matter dealt with under this Condition 5.3 shall not affect the liability of the Buyer for payment by the due date of Tracker Hub Ltd.’s charges for the Advertisement and all other Advertisements.
5.4 Except to the extent specified in Condition 5.3, Tracker Hub Ltd shall not be liable for any loss or damage suffered by the Buyer (or the Advertiser) as a result of any total or partial failure of publication, distribution or availability of any Online Publication in which any Advertisement is scheduled to be included, or for any error, misprint or omission in the Online Publication of any Advertisement.
5.5 The total liability of Tracker Hub Ltd to the Buyer for any act or omission of Tracker Hub Ltd, its employees or agents relating to any Advertisement shall not exceed the amount of the full refund of any price paid to Tracker Hub Ltd for the Advertisement or the cost of a reasonably comparable further or corrective Advertisement. Without limiting the foregoing, Tracker Hub Ltd shall not be liable for any (i) loss of profits, goodwill or business or (ii) indirect or consequential loss.
6. Payment Terms
6.1 Payment for any Advertisement or any other goods or services is due in advance of first publication of the Advertisement in accordance with the terms set out in the Payment Schedule in this clause unless Tracker Hub Ltd has previously agreed in writing to open a credit account for the Buyer, and where a credit account is opened then payment of the account shall become due 30 days after the date of Tracker Hub Ltd.’s invoice and the Buyer will ensure that payment is received by Tracker Hub Ltd no later than this due date. The Buyer must submit all information requested by Tracker Hub Ltd (including, but not limited to, any relevant purchase order number) and in accordance with Tracker Hub Ltd.’s instructions and deadlines in order for Tracker Hub Ltd to generate its invoices, and failure to supply such information in accordance with any such request or instructions shall not excuse late or non-payment.
Payment Schedule: Advertiser’s Display, Digital and Classified
- a) If paying Monthly as part of a 12 months Advertising agreement, a payment of 1/12th of the agreed annual sum at least 1 week in advance of the first date of publication of the Advertisement (“Minimum Payment Price”) and remaining payments of 1/12th of the agreed annual sum payable at monthly intervals thereafter for the duration of the agreed 12-month period;
- b) If paying Annually as part of a 12 months Advertising agreement, a payment of 100% of the agreed (discounted) annual sum at least 1 week in advance of the first date of publication of the Advertisement
6.2 All the rates and charges payable under or with reference to these terms and conditions are subject to and exclusive of Value Added Tax which may be charged in addition at the rate from time to time in force.
6.3 If the Buyer:
- a) fails to pay any of Tracker Hub Ltd.’s invoices in accordance with the Payment Schedule in Condition 6.1 above; or
- b) is in breach of any obligation under these termsand conditions,
Tracker Hub Ltd shall be entitled to terminate its contract with the Buyer immediately (without prejudice to any other right or remedy available to Tracker Hub Ltd whether under these terms and conditions or otherwise) and, without prejudice to Tracker Hub Ltd.’s right to terminate its contract with the Buyer in such circumstances, the outstanding balance owed by the Buyer shall become due and payable immediately.
6.4 Without prejudice to Condition 6.4, Tracker Hub Ltd shall be entitled to:
- a) charge interest on any outstanding balance owed to Tracker Hub Ltd at the rate of 4% above the base rate of National Westminster Bank Plc from the date that the invoice became due for payment until the date it is paid in full (whether before or after Judgment);
- b) charge an administration fee of £25 if any cheque drawn in its favour by the Buyer in purported satisfaction of any unpaid invoice is dishonoured on presentation; and
- c) instruct a debt collection agency (apart from solicitors) to recover any sum due and in that case all charges incurred by Tracker Hub Ltd as a result of such instruction shall be payable by the Buyer in any event upon demand.
6.5 Tracker Hub Ltd reserves the right at its discretion and without notice to the Buyer:
(a) to charge the Buyer for any extra production costs because of any act or omission by the Buyer to supply artwork, film, copy or other materials of sufficient quality or otherwise in accordance with the Advertiser Dependencies; and
(b) to change any matters shown on the Invoice, including in particular (but not limited to), its scale of advertisement rates at any time.
6.6 Any currency conversions necessary to prepare an invoice shall be calculated at the rate quoted by National Westminster Bank Plc at the date of invoice.
7. Cancellation & Termination
7.1 Tracker Hub Ltd shall not be bound by any request from the Buyer to stop, cancel or suspend an Advertisement unless such request is in writing and confirmed in writing by Tracker Hub Ltd.
7.2 Without prejudice to Condition 7.1, the following costs remain due on cancellation, and the Buyer acknowledges that these charges represent a genuine pre-estimate of Tracker Hub Ltd.’s losses:
Digital advertising – Monthly paid advertising agreement
- a) notice of cancellation received 29 days before first or subsequent display, 0% of total booking fee due
- b) notice of cancellation received 0-28 days before first or, in the case of a monthly paid advertising agreement; subsequent display, 100% of total booking fee due
Digital advertising – Annual in advance paid advertising agreement
- a) notice of cancellation received 7 days or more before first display, 0% of total booking fee due
- b) notice of cancellation received after first display, 100% of total booking fee due
If the Buyer has paid sums for Advertisements in advance and is entitled to a refund, Tracker Hub Ltd shall use its reasonable endeavours to pay such refund the Buyer within 30 Working Days of receipt of the written notice of cancellation.
7.3 Should the Buyer, part way through wish to stop or cancel an Advertisement that is being displayed in an Online Publication for an agreed period of time in excess of 14 days then the Buyer must give written notice to Tracker Hub Ltd of its request to stop or cancel the Advertisement and all charges connected with the display of the Advertisement shall, unless otherwise expressly agreed by Tracker Hub Ltd in writing, be non-refundable.
7.4 Tracker Hub Ltd shall be entitled (without prejudice to any other remedy available to it) to treat this contract as repudiated if the Buyer or the Advertiser;
(a) being an individual dies or makes voluntary arrangement with his creditors or his estate becomes subject to an administration order or he becomes bankrupt;
(b) being a company becomes insolvent, has a receiver appointed to manage its assets or it enters into liquidation or commences to be wound up (other than for the purpose of amalgamation or reconstruction);
(c) allows an encumbrancer to take possession of any of its property or assets; or
(d) is unable to pay its debts as they fall due or ceases or threatens to cease to carry on business.
8.1 Governing Law. These terms and conditions (and Tracker Hub Ltd.’s contract with the Buyer) shall be governed by and construed according to English Law and the parties submit to the exclusive jurisdiction of the English courts.
8.2 Severance. If any provision of these terms and conditions is or becomes invalid, illegal or void, that shall not affect the validity and legality of the other provisions.
8.3 Waiver. No failure or delay by Tracker Hub Ltd to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
Third Parties. None of the provisions of these terms and conditions are intended to confer a benefit on or be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.